Clear rules, set before you pay.

How booking works

A session is confirmed only once payment is received via the Razorpay payment link shared with you directly. Fees are always shared and agreed upon before any payment link is sent, so there is no ambiguity about cost.

Rescheduling

• You're welcome to reschedule a confirmed session by messaging on WhatsApp with reasonable notice — ideally at least a few hours before the scheduled time.
• Rescheduled sessions are offered at the next mutually convenient slot at no extra cost.

Cancellations

• Cancelling with reasonable advance notice is generally eligible for a full refund or credit toward a future session, at your preference.
• Late cancellations or repeated no-shows without notice may not be eligible for a refund or reschedule, at the practitioner's discretion.

Refunds

• Fees already paid for a session that has taken place are non-refundable.
• If a session could not take place due to a genuine issue on the practitioner's end (technical failure, unavailability, or similar), a full refund or a free rescheduled session will always be offered.
• Approved refunds are processed back to the original payment method via Razorpay, typically within 5–7 business days.

Secret Santa specific terms

The same rescheduling and cancellation principles apply to Secret Santa sessions. Because sessions are anonymous, refunds are coordinated through the same WhatsApp or email thread used to book the session — full terms are covered on the Terms & Conditions page.

Questions about a payment

If anything about a charge, refund, or reschedule is unclear, message directly on WhatsApp or write to holdtightpsycare@gmail.com — this is handled personally, not through an automated system.